Frequently Asked Questions
You can find frequently asked questions and answers below, you can reach us for all the topics you are curious about via this link.
Policy may be purchased by foreigners, who come to Turkey for healthcare tourism and Republic of Turkey citizens, who are domiciled abroad with a foreign passport number and who come to Turkey for healthcare tourism.
You may choose the policy commencement date of product as the same date with your planned procedure. Therefore, complications, which may emerge in following 180 days, may be covered.
In this policy, there are no waiting times for complications, arising as a result of a surgery, procedure, or plastic procedure, performed subsequent to the policy commencement date.
It is valid within the Territory of Republic of Turkey.
Policy is valid for a term of 180 days starting from commencement date.
No compensation payments will be made as a result of death of the insured after treatment.
Yes
Product covers complications for surgery and procedures during the term of policy. Therefore, it may not be purchased following surgery.
Yes.
You can find detailed explanations about the coverage you can take depending on the plan you choose below.
The economy class flight tickets to Turkey due to having a secondary operation/surgery under the coverage of Healthcare Tourism Complication Coverage. Insurance are also covered in some insurance plans within the limits and deductions specified in each policy. Coverage is indicated on the insurance certificate and/or policy. The plans with the flight ticket coverage cover tickets up to USD 1,000 and there is a USD 500 deductible. In case the insured is entitled to indemnity, the insured will be reimbursed for the amount higher than the deduction amount up to the flight ticket coverage limit.
Accommodation expenses paid by the insured, for the treatment of the complication that occurred due to the initial surgery in Turkey, are reimbursed under this coverage at a maximum of USD 100 per day and a total limit of USD 500. Accommodation for the first 5 days is deductible and coverage is applied for the accommodations after 5 days. The accommodation period includes the staying period before and after the treatment in Turkey, outside of the healthcare institution. Optional accommodation without a medical necessity is excluded from coverage. The necessity of accommodation is determined by a physician report.
May be purchased optionally. Minor interventions and medical treatments, related to early complications, such as discharge in wound and infection, related to medical procedure/surgery, experienced by the insured after returning to native country, which do not require the insured to return, will be reimbursed within the limits, specified in the policy and certificate under this coverage.
For reimbursement of these expenses, the insured must deliver medical report and original invoice, bank information for payment (SWIFT, IBAN), via mail. Following evaluation, payment for covered expenses, will be made to the bank account of insured, subject to coverage limits. In payments, bank transfer and swift expenses will be deducted from coverage limits.
May be purchased optionally only in Surgery and Cardiovasclar Surgery plans. Related coverage is not valid for the initial procedure/surgery to be applied in Turkey. On activation of policy coverages during the secondary procedure to be performed on the insured, transportation and accommodation expenses for one companion, who will travel to Turkey with the insured, will be reimbursed, subject to coverage limits and exemptions, specified in policy and certificate.
Companion expenses in hospital invoice during hospitalization, are excluded.
This is included in all plans. Healthcare, ambulance, medical consultancy and transfer of remains expenses, are considered within the framework of coverage limits and travel health insurance special conditions (separately presented in the annex).